Frequently Asked Questions

Topbadge FAQ

Have you found the desired products in our webshop, but do you still encountered problems? Please ready our frequently asked questions on this FAQ page. 

 

Contact

If your question is not listed here, please contact us via the form on the right of this page. We will contact you within one business day. Or you can call our service department. Our employees are at your service please dial +31 20 346 06 50.

1 Topbadge account
1.1 What is a Topbadge account?

A Topbadge account is a personal environment, where you can view an overview of your orders. Your invoices can also be found here.

Another advantage is that via a Topbadge account with the next order, you do not have to enter all your details.

1.2 How do I create a Topbadge account?

Have you not previously ordered from us?
Please create an account on this page https://www.topbadge.eu/en/account/register/.

Did you ordered with us before?
When you have placed an order once, you automatically have an account. If you want to log in, please create a password. Do this here: https://www.topbadge.eu/en/account/password/

1.3 I have an account for Topbadge, but I do not know my details anymore.

You can request login credentials using your e-mail address and this link: https://www.topbadge.eu/en/account/password/

2 Payments
2.1 Import duties / taxes

For countries outside the EU import duties may occur. These are not calculated and not invoiced by Meetinglinq B.V.

For more information about import duties and taxes, please contact your local customs or tax organizations.

2.2 I would like to order on credit?

At Topbadge you can pay with iDEAL and credit card aswell.

2.3 I can't pay with a credit card, how can I pay?

You can pay for the order with iDEAL.

2.4 I can not pay via iDEAL, how can I pay?

You can pay for the order with credit card.

2.5 Something went wrong with my payment. How can I try to pay again.

That's no problem. just follow the steps below or watch the movie.

  1. Login to your Topbadge account.
    (If you don't have an account, please create a password first. Do this here: https://www.topbadge.eu/en/account/password/)
  2. Find your order and click on view.
  3. In the next screen you can click on the button Pay now to go to the payment screen.
  4. Select the way you would like to pay to complete your order.

 

3 About Topbadge
3.1 Who is Topbadge?

Topbadge is an online webshop related to MeetingLinq b.v. located at Pilotenstraat 46, 1059 CR Amsterdam.

4 Printed and custom made badges or lanyards
4.1 Can I order printed badges or lanyards via Topbadge?

Topbadge only supplies unprinted products. For printed conference supplies, please contact the MeetingLinq office. Contact us here: http://meetinglinq.com/contact/ or please dial +31 (0) 20 346 0650. Our employees are at your

5 My order and delivery
5.1 Import duties / taxes

For countries outside the EU import duties may occur. These are not calculated and not invoiced by Meetinglinq B.V.

For more information about import duties and taxes, please contact your local customs or tax organizations.

5.2 I need my order this week, can I order via Topbadge?

Yes, that's possible. We usually ship within 1 business day. However, there can always be reasons that orders are shiped later. At shipment you receive a track and trace code. By this code, you can track your status of the order with the courier is fulfilled

5.3 Something went wrong with my order.

Contact us by the form on the right side of this webpage. We will respond within one business day.

5.4 I placed an order, but I did not receive anything. How did that happen?

An error has probably occurred in the handling of your order. Contact us by the form on the right-hand side of this page. We will respond within one business day.

5.5 How long does it take before I receive an order?

The order will be shipped within 1 business day. Ordered today, delivered tomorrow. This applies to business days. Exceptions are possible, for example when you ordered at the weekend.

5.6 How can I view my order(s)?

You can view all orders via https://www.topbadge.eu/en/account/login/. Use the e-mail address with which you have ordered.

6 Pricing
6.1 Are the prices on the website inclusive or excluding VAT and shipping costs?

The prices are exclusive of shipping costs and excluding VAT. Shipping within the Netherlands and Belgium are free from goods value € 300, -. Shipping for orders under € 300, - are € 15.00, -

6.2 On the website, in ads or on Google I see a price per piece, but if I convert my order then that price is not correct.

The prices we communicate are the unit prices of the highest order quantity. Therefore, the unit price of the order can be different than the communicated prices.

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/*Sander Breggeman Lightspeed 30-08-2019*/ /*Sander Breggeman Lightspeed END*/
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